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Returns

Our returns policy
How can I return an item?
Have you received my returned item?

       Our returns policy

As well as the provisions of Mail Order regulations, you can return any item within 14 calendar days of receiving it to get a refund for this item.

For returns that are not covered in Mail Order regulations, you will receive a refund for the products returned to use, equal to the price at which you bought them. This includes items that are on offer.

The following items may not be returned, except those that are faulty or supplied incorrectly, in the case of faulty items they will be replaced with an identical item: Lingerie and underwear, piercing jewellery, customized or handicraft items, books, CDs, DVDs, videos and in general any product that can immediately be reproduced or copied.

In all cases, items should be returned in their original condition, which includes the labels and packaging. For example, shoes should be returned in the original shoe box. All products will be inspected upon their return.

You are responsible for the postage costs for returning goods. Returned products are your responsibility until they reach our warehouse. Please make sure your returns are well packaged to avoid any damage to the items or boxes. We are not responsible for any item that you have returned by mistake. Please send the products you wish to return to:

GOIURBAN - (MUSICMERCH.COM)
Apartado de Correos 470
20303 Irún - Spain

We recommend you use a courier service that insures the goods you are returning for their value or that issues you with a dispatch receipt.


 How can I return an item?

If you are not satisfied with your purchase, you can return the items in their original condition and packaging within 14 days of receiving them and we will issue the corresponding refund.

For a more economic and easier returns service simply send your return to our head office with the appropriate postal service.

The address to send it to is the following:

GOIURBAN - (MUSICMERCH.COM)
Apartado de Correos 470
20303 Irún - Spain

Bear in mind that it is very important that when you return an item, we know the relevant order number and your details.

In the returns process it may take 14 working days for your order to reach our warehouses, but as soon as we receive it, we will inspect and process the products within 24 hours to ensure you receive your refund as soon as possible and we will send you a confirmation e-mail.

Any refund will be automatically deposited in your account in the form of a Discount voucher for the amount of the returned item at the time it was purchased and in the currency used to purchase it.


 Have you received my returned item?

As soon as your return is processed by our warehouse, we will send you an e-mail to let you know.

In the unlikely event you don't receive this e-mail within 14 working days of sending us your parcel, please contact our Customer Services team and we will get in touch with you as soon as possible.

If you have returned your parcel using registered post or any other service that can be tracked, please give us the reference number when you get in touch with us.




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